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Coppergate 1
Coppergate 2
Coppergate 3
Coppergate 4

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Need to speak to someone?

Book your stay over the phone by calling 07904947191

Our policies

Pets

Pets welcome, but may incur a surcharge.

Smoking

Strictly no smoking.

Accepted Payment Methods

Bank Transfer, PayPal.

Check In & Check Out Times

Earliest check in is 4.00pm. Latest check in is 8.00pm. We kindly ask that you check out by 10.00am.

Other Policies

Terms of Booking & Booking Deposit

By placing a booking with us (Coppergate Mews Apartments / Kanso Property Investment Ltd) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 21 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website www.coppergatemews.co.uk Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require payment in advance of arrival or as agreed in the terms and conditions set by your booking agent. An invoice will be raised and sent either to you or your booking agent along with these terms and conditions

For direct bookings a breakage deposit of £200 is applicable and will be refunded with 3-days following your last day at the property. If you book via an agent again their terms and conditions will apply.

Payments must be 'cleared funds' before a booking can be commence. Deposits are only refundable under the conditions set-out here within.

Payments can be via digital bank transfer

NatWest – Kanso Property Investment Ltd. Account No: 51743183 sort code:54-41-44

Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests or neighbours

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

• Check-in by: 14:00pm and before 19:00pm on day of arrival – this is a meet and greet service please confirm your exact arrival time so our representative can make the arrangements

• Check-out by: 11:00am on day of departure

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

• Cancellation made 15 days or more in advance of arrival date = Full deposit refund

• Cancellation made 14 days or less of arrival date = 50% of deposit refund

• Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due up to a maximum of 1 week

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any products including, but not limited to cigarettes, pipes, cigars is only allowed outside at the designated place. Please respect other guests whilst smoking in close proximately and dispose of your cigarette ends appropriately in the receptacle provided. This is in accordance with the Health Act 2006. The same also applies to the smoking of e cigarettes. Anyone found smoking or taking any illegal drugs will be asked to leave with immediate effect.

Pets & Service Dogs

We do not accept pets throughout the accommodation, except for service dogs please notify us at the time of booking

Parking

On-site parking is provided guests accept that they park their vehicles at their own risk however the car park is monitored by CCTV

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 21 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.